Returns & Exchanges
At ZHIYUN Store, we stand behind the quality of our gimbals and stabilizers. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original packaging, including all cables, manuals, and accessories that were included in the initial shipment.
Ship the Product
Affix the provided shipping label or use a traceable carrier to send the package back to our designated inspection center.
Quality Inspection & Refund
Once our technicians verify the product's condition, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing