Frequently Asked Questions
Everything you need to know about your ZHIYUN experience.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international delivery can take 7-14 business days depending on your location and customs processing.
Do my ZHIYUN products come with a warranty?
Yes, all our gimbals and accessories come with a standard 12-month limited warranty that covers manufacturing defects. Please keep your proof of purchase to facilitate any warranty claims.
What is your return policy for electronics?
We offer a 30-day return policy for items in their original packaging and condition. If the product has been opened or used, a restocking fee may apply, and return shipping costs are the responsibility of the customer unless the item is defective.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website where you can monitor the real-time status of your delivery.
Are ZHIYUN gimbals compatible with all smartphone models?
Our gimbals are designed to support a wide range of devices. However, compatibility depends on the weight and width of your phone. We recommend checking the specific product specifications page for the payload capacity and supported dimensions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay to ensure a secure checkout process.